Recognising impersonation
Be wary of urgent requests to move funds, disclose passwords or verify accounts through unexpected links.
Report abuse, spam, phishing or scams
Email securitydesk@bofkl.co.uk. For ordinary customer questions, use cshelp@bofkl.co.uk.
Security Information
Protect your personal information. Do not send passwords, account credentials, payment card details, or government identification numbers through general enquiry forms.
This website does not process banking transactions or authenticate customers.
Security guidance and reporting
The following information is provided for general education and planning. Product availability, terms and eligibility have not been established.
Reporting suspicious activity
Send suspected phishing, impersonation, abuse or scam reports to securitydesk@bofkl.co.uk. Include a concise description and non-sensitive evidence.
Protecting your information
Do not email passwords, one-time codes, PINs, full card numbers, identification documents or banking credentials.
If you have already sent money
Contact your actual financial institution or payment provider immediately using its verified contact information.
Preserving evidence
Keep message headers, timestamps, sender addresses and screenshots with sensitive information redacted.
Urgent threats
For immediate danger or active financial crime, contact appropriate local emergency services or law enforcement.