General customer questions
For website questions, general assistance and non-sensitive enquiries, email cshelp@bofkl.co.uk.
Contact The Bank of Kowloon
For general enquiries, use a verified company contact channel. Include “UK Operations” in the subject of your email so your enquiry can be routed appropriately.
Contact our team by email
Customer Help: cshelp@bofkl.co.uk
Abuse / Spam / Scams Reporting: securitydesk@bofkl.co.uk
Please do not include passwords, verification codes, account numbers or sensitive identity documents in email.
Frequently asked questions
Do you offer current or savings accounts?
No. Our card range includes the Eternus X Term Card and gennCard practice card. Visit the cards page for details.
Where can I find card limits and terms?
Eternus X has a much higher practice limit than gennCard. Ask customer help for exact limits and the applicable card terms.
Is online banking available?
The Online Banking link opens the existing separate portal. UK account access must be confirmed by our team.
Customer assistance and reporting
The following information is provided for general education and planning. Product availability, terms and eligibility have not been established.
Abuse, spam and scam reports
For phishing, fraudulent impersonation, suspicious email or website abuse, email securitydesk@bofkl.co.uk.
What to include
Describe what happened, when it occurred and the relevant non-sensitive details. Do not include passwords or financial account numbers.
Response expectations
No response-time commitment or 24/7 support coverage is represented on this website.